Entertainment blogger Musa Khawula recently took to X (formerly Twitter) to speak about a customer who was unhappy with the service they received from reality TV star and entrepreneur Inno Matijane.
Musa Khawula shared details of the complaint on his X account, explaining that the client felt disappointed and frustrated after doing business with Inno Matijane’s furniture brand. According to Musa, the issue involved a couch order that took much longer than expected to be delivered.
An unhappy client is calling out Inno Matijane for running a scam business.
This comes after this client ordered a Walnut Haven couch worth R11 000 and after 6 months of backing and forthing with Inno Matijane and finally had the below thing delivered. pic.twitter.com/Bn6BKiRKgj
— Musa Khawula (@Musa_Khawula) January 11, 2026
He wrote on X, “An unhappy client is calling out Inno Matijane for running a scam business. This comes after this client ordered a Walnut Haven couch worth R11 000 and after 6 months of backing and forthing with Inno Matijane and finally had the below thing delivered.” The post quickly gained attention on social media, with many users sharing their opinions and reacting to the situation.
Following the post, Inno Matijane addressed the matter publicly and apologised to the client for the poor service delivery. He released a detailed public statement to explain what happened and how the issue was handled.
PUBLIC STATEMENT
We would like to formally address and close a recent matter involving a client.
As a business, our intention has always been to resolve client concerns directly, fairly, and professionally. In this instance, as soon as the client expressed dissatisfaction with…
— Inno Matijane (@innomatijane) January 11, 2026
In his statement, Inno said, “We would like to formally address and close a recent matter involving a client. As a business, our intention has always been to resolve client concerns directly, fairly, and professionally. In this instance, as soon as the client expressed dissatisfaction with the order, we acknowledged the concern and engaged the refund request process accordingly. This was already underway before the matter was taken to social media.”
He went on to admit that the delays caused frustration and took responsibility for the experience the client went through. “We recognise that delays and operational backlogs can be frustrating, and we take full responsibility for the impact this experience had on the client,” he said.
Inno also explained that although challenges can happen in any growing business, communication and accountability are important. He added, “A resolution has now been reached, and the matter is considered concluded.”
He thanked those who allowed the process to unfold and said the situation was a learning opportunity for the business. “As a company, we are committed to strengthening our internal processes, improving turnaround times, and enhancing communication to ensure better client experiences going forward,” he shared.
Despite the criticism, Inno Matijane made it clear that he is not giving up on his business. He confidently stated, “One thing I’m promising is I’m never giving up on my business. I’ll experience challenges: but l will fix, improve and do better. Giving up, it’s not an option for me. No matter how many challenges. Innofurn will be the biggest furniture brand in the country soon! In Africa! In the world!”
An unhappy client is calling out Inno Matijane for running a scam business.
This comes after this client ordered a Walnut Haven couch worth R11 000 and after 6 months of backing and forthing with Inno Matijane and finally had the below thing delivered. pic.twitter.com/Bn6BKiRKgj
— Musa Khawula (@Musa_Khawula) January 11, 2026
