Golden Tulip Hotel, a leader in the Ghanaian hospitality business picked up honours for their Accra and Kumasi branches at Ghana’s Superbrands tribute event held at the Accra International Conference Centre on Thursday, November 29.
Golden Tulip Hotel, Accra has for over two decades provided world class hospitality services including accommodations, food and beverages, leisure, conference facilities among others.
Golden Tulip became the first international hotel to open a hotel in Kumasi, introducing high international standards in the hospitality industry in the Ashanti region. The Golden Tulip Kumasi City has now become the hotel of choice for locals as well as most business and leisure travelers to Kumasi.
In a speech on the theme, ‘The Secret Of My Brand’s Success’, Ms Bertha de-Graft Johnson, Sales and Marketing Manager of Golden Tulip Accra hinted that being a successful brand is more than simply serving customers.
“We offer unique customer care schemes such as our Ambassador club, a loyalty program for brokers which reward bookers for bookings made with the hotels.
We also have Flavours, a loyalty program for frequent guests, in which guests save points for monetary value of their bookings and can enjoy benefits such as free late check-outs, upgrades among others,” she explained.
She said that innovation is key to the success of the Golden Tulip Hotels. Golden Tulip Accra was the first hotel to introduce catering and party services offsite at any venue of customer’s choice. The hotel was also first to introduce a new food and beverage concept – Branche Restaurant, Bar and Lounge which offers all day dining in a large coordinated space.
“Those who patronize Golden Tulip Hotels have high expectations of our international standards, quality and great hospitality. That is what we deliver – inspiring stays that inspire more stays. At Golden Tulip Hotels, you can expect more and we are proud to be a superbrand,” Ms Bertha de-Graft Johnson concluded.
Superbrands is an international organization and the world’s largest independent arbiter of branding. Superbrands pays tribute to the biggest brands by recognizing their branding excellence and style that sets them apart from competitors. The maiden event in Ghana, held under theme, ‘Rewarding excellence in branding’, handed out brand excellence awards and certificates to 40 superbrands from Ghana.